The user timeline is an exploration in presenting database interactions as a sequential series of events, aiming to solve the user need of context when interacting or evaluating a user.
Sometimes for our users, knowing someone’s current state isn’t enough: they need to know the journey of how they got there. This timeline seeks to address this issue by spreading interactions out over time.
Dashboard and Navigation
Recently we’ve begun an in-depth analysis to improve the navigation and landing-page experience of our users.
Our current frontpage is essentially a one-page navigation, and presents no useful information. Instead, we are exploring ways to present actionable options on the landing page, and to make the navigation available from any context.
Several bits of a larger initiative to improve how surveys are conducted using mobile devices.
A large portion of work was focused around improving the user’s understanding of their progress, as shown in some of the concepts below.
Virtual Phone Bank
Our Virtual Phone Bank tool needed an update to improve data-gathering. Here the user stories were focused around admin improvements (“I want to be able to determine detailed information about which number is best to contact a canvass target at”) but it was critical that we not damage the experience from the end user’s perspective.
This sizeable project (and my first at NGP VAN) was a ground-up redesign of our “Create A List” tool is used in the Voter Activation Network. This tool allows people to create detailed segments from a massive source file (All registered US voters, for some clients) using a variety of powerful list parameters.